Systems Engineer

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REPORTS TO: IT Director

LOCATION: Norcorss, GA

DEPARTMENT: IT Services

SUMMARY

The System Engineer (SE) will report to and work closely with the Director of IT. Primary responsibilities will consist of provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. In addition, the SE will help manage the full technical environment including systems administration responsibilities across a wide array of technical services.

RESPONSIBILITIES & DUTIES

Coordinate system development tasks to include design, integration and formal testing
Determine system specifications, processes and working parameters
Oversees all transitions into production
Develop and complete actions in system specifications, technical and logistical requirements and other disciplines
Create and maintain programmatic and technical documentation to insure efficient planning and execution
Manage and document system configurations
Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies

QUALIFICATIONS

Able to work in fast-paced, self-directed entrepreneurial environment
Successfully presents technical information
Works well in a group setting
Prominent organization and presentation skills
Excellent time management skills
Outstanding customer service and interaction skills, as well as excellent verbal and written communication skills
Highly energetic and self-starter
Decision-making, problem resolution and creative thinking skills
Able to multi-task the activities with shifting priorities
Should be honest, assertive and systematic

EDUCATION/EXPERIENCE

Must have a minimum of 4 years working experience and intimate proficiency with Microsoft Exchange 2003 (or beyond) administration and troubleshooting in a large-scale multi-site environment
Must have a minimum of 5 years working experience and expert knowledge of Active Directory administration and troubleshooting
Must have experience supporting mobile email devices such as Blackberry (and other, similar technologies)
Must have 3 years working experience supporting, maintaining and administering core Microsoft technologies including Windows Server 2003/2008
Sound working knowledge of Internet/Intranet technologies including security features
Proficient and familiar with MS Office Professional Suite including the ability to fluently use Microsoft Word, Excel and Powerpoint
Working experience supporting, maintaining and administering Microsoft SQL Server 2000/2005
Must have experience with implementing and maintaining complex VMWare environments
Bachelor's degree in Computer Science or 5 years related field experience or an equivalent combination in education and work experience

WORKING CONDITIONS/PHYSICAL EFFORT

Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice. No regular travel required.

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